About Trusted

Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. The Works platform, launched by Trusted in 2021, is the category leader in real-time shift filling for health systems of all sizes. With Works, our health system clients provide their core staff flexibility in how they work, create their own on-demand nursing workforce, and achieve higher staff utilization while lowering labor costs. Works automates all aspects of shift-filling, significantly reducing the burden of effort on frontline managers while bringing AI-powered insights to correctly set and manage incentives of all types.

What we are looking for:

The Head of Revenue Operations will support scaling of Trusted’s Revenue team with specific focus on the Works enterprise workforce management platform. This role will identify and implement the processes, resources, and data needed to optimize and scale the success of the team to achieve revenue and growth targets. This leader and direct contributor will support a team that drives all business development activities, including demand generation, prospect engagement, and early stage lead development. They will partner with the SVP, Revenue and Account Executives to optimize the design and usage of sales automation tools and coordination throughout the sales cycle.

Your responsibilities:

• Lead the demand generation and business development functions for Trusted’s Works team, which is focused on delivering high-impact workforce management software and services to US-based healthcare systems
• Play a key role in shaping our growth strategy - including campaign development, targeting strategies and successful integration of automation tools in the sales process
• Support the development and career growth of existing and expansion team members across demand generation and business development
• Engage directly in business development activities, including campaign automation, qualified lead engagement and early-stage customer meetings (player/coach mindset)
• Develop and maintain a strong competency of the Works platform and operations value proposition by meeting regularly with Works’ Director of Customer Operations
• Partner with Brand Marketing to develop and refine sales collateral (e.g., sell sheet, pitch deck, case studies, etc.)
• Drive data-driven decision making processes throughout the commercial organization
• Develop and implement regular reporting of key performance metrics such as forecasting, funnel analysis, and market segmentation
• Support executive analyses and deliverables for internal, board, and investor stakeholders
• Support the sales team using Salesforce with process improvement, measurement, tracking and analytics
• Assist with on-boarding and training new sales hires
• Take an active role in developing go-to-market strategies for emerging opportunity segments in healthcare workforce management
• Identify tactics and resources for gathering competitive intelligence, including conducting client win/loss interviews

Who you are:

• Action-oriented: You quickly identify the information needed to make a decision; you are creative risk-taker who can identify patterns and adjust strategies to achieve success in reaching leadership at target healthcare systems
• An effective communicator: You are passionate about building trust and confidence with teammates and possess strong written and verbal communication skills. You are known for your ability to communicate complex issues clearly and succinctly
• A strategic planner and decision maker: Your strength is analyzing complex issues to develop relevant and realistic recommendations, action plans, and process improvements. You understand how actions and decisions impact key company measures and leadership objectives and can work cross-functionally to help make the right decisions to drive the best business results
• Collaborative: You enjoy partnering with cross-functional teams to ensure a strong culture of winning and success. You have experience working with all levels of management and consulting with key business stakeholders, and have a strong ability to influence for improved outcomes

You have:

• Bachelor’s Degree
• Established competency with healthcare technology or workforce purchasing cycles and processes
• 5+ years in a commercial, sales, or revenue operations role with a proven track record of success
• Strong interpersonal, verbal, and written communications
• Advanced level proficiency with Salesforce, sales engagement, & BI tools
• SaaS experience preferred

We offer:

• Paid vacation & sick time, paid family leave, and flexible work hours
• Employer-paid health insurance, vision, and dental
• Employer-paid life insurance
• Mindfulness and fitness reimbursement
• Monthly cell phone reimbursement
• Employer-sponsored 401k
• Quarterly variable compensation plan