UserGems is the AI Command Center for Signals, Outbound, and ABM. One place for all your signals, scoring, agentic workflows, and AI agents to run every Outbound play and ABM program. Powered by best-in-class data accuracy, AI contextual reasoning, and deep customizability. In short: UserGems is your GTM brain.

UserGems has generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems.

We are looking for an Account Manager to own expansion inside a defined book of commercial accounts. The goal of the AM is to create and close incremental expansion revenue through disciplined internal prospecting, tight partnership with Customer Success, and a consistent close process.

This is a great opportunity for someone who thrives in a high growth environment and is self-motivated with an entrepreneurial spirit.

As an Account Manager you will:

• Consistently create pipeline from whitespace, not just from support tickets or inbound asks
• Run 10–15 active expansion cycles at once without losing control of next steps
• Build at least two champions in priority accounts and multi-thread to power.
• Hit or exceed your incremental expansion target while improving team processes
  

Drive proactive expansion pipeline

• Identify opportunities in existing accounts: departments, teams, personas, and use cases not currently covered
• Run internal prospecting: stakeholder mapping, outreach, discovery, and multi-threading to build champions and executive alignment
• Create clear value hypotheses tied to customer outcomes (not feature pitches)

Own commercial execution

• Lead expansion discovery, qualification, close plans, and negotiation for upsells/cross-sells within your book.
• Maintain accurate forecasting and pipeline hygiene in Salesforce
• Coordinate internal resources (CSM, Product, Leadership) to advance deals

Partner deeply with Customer Success

• Operate as the commercial counterpart to the CSM: CS owns adoption/health; you own expansion pipeline and closes
• Run joint account planning, QBR prep, and quarterly whitespace reviews

How you'll ramp:

...within your first week...

• Shadow your first expansion deal
• Learn about our product + customer segments
• Meet your colleagues on the CSM and AM team

...day 30...

• Get hands on with the product yourself
• Complete stakeholder maps and expansion hypotheses for top 25 accounts
• Establish operating cadence with CSMs; baseline your book (usage, adoption, renewal timing)
• Start building pipeline by week 3

...day 60...

• Consistent outbound motion underway
• Multiple opportunities in mid/late stages; aim for first closed-won expansion(s)

What you've accomplished so far:

• 3-5 years of quota-carrying experience in B2B SaaS with a strong track record in expansion / existing customer growth
• You have a firm grasp on SaaS sales best practices
• Strong discovery + value framing skills: can tie outcomes to business impact and run a clean close plan
• Highly organized with strong CRM discipline and forecasting
• You are comfortable with internal prospecting: mapping accounts, finding new stakeholders, and creating opportunities (not just taking inbound)
• You’ve become a trusted resource for your prospects, customers, and teammates
• You are an excellent cross-functional partner: you thrive working with CS, Product, and leadership teams to move accounts forward
• You are comfortable leading “business value” and “ROI” conversations
• Willing to become a technical expert yourself without relying on a dedicated Solutions Engineer

Why you should join:

• You’ll be part of a fast-growing startup as it scales from 60 to 100 employees
• Customers love us and there are plenty of opportunities for expansion! (see our Customers page and G2 Reviews)
• We're a remote-first company with employees across the Americas and Europe
• We have Weekly Standups, virtual celebrations, and in-person off-sites around the world so that everyone stays connected
• We believe strongly in being customer-focused and data-driven in everything we do
• We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation
• We offer a competitive salary and benefits

Compensation range: $144,000–$192,000 annual OTE (50/50 base/ variable split) commensurate with experience.