Opportunities at Craft portfolio companies


Billing Specialist I



United States · Remote
Posted on Friday, May 17, 2024

As the Billing Specialist I at Vanta, you will own the customer billing lifecycle ensuring operational excellence in accuracy of customer invoicing, cash receipts and provide excellent customer service to external and internal customers. In this high-volume role, the Billing Specialist I is prioritizing tasks and using critical thinking to complete work.

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Maintaining accurate customer records and timely collection of accounts is critical to Vanta’s continued growth. As the Billing Specialist I, you will be responsible for timely correspondences

What you’ll do as a Billing Specialist I at Vanta:

  • Provide billing support to our customers through Zendesk with timely responses and resolutions to their inquiries within the established SLAs

  • Build a strong relationship with customers. Investigate, address, and resolve customer payment issues. Work with customers (internal and external) to implement corrective actions to minimize or eliminate recurrence in the future.

  • Daily entry and distribution of customer invoices, cash application, and changes in customer information

  • Assist with end to end order to cash collection

  • Conduct credit assessments for new customers

  • Participate in ad hoc accounting projects

How to be successful in this role:

  • 2+ years experience working in billing in a SaaS environment

  • Experience working with Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, Bill.com and Tesorio

  • Excellent customer service skills with the ability to foster positive relationships with customers and co-workers

  • Ability to multitask and prioritize accordingly

  • High attention to detail

  • Excellent and effective written and verbal communication skills

What you can expect as a Vantan:

  • Industry-competitive compensation

  • 100% covered medical, dental, and vision benefits with dependents coverage

  • 16 weeks fully-paid parental Leave for all new parents

  • Health & wellness and remote workplace stipends

  • 401(k) matching

  • Flexible work hours and location

  • Open PTO policy

  • 9 paid holidays in the US

  • Offices in SF, NYC, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The salary or OTE range for this position is $77,000 - $90,000. This role may also be eligible for commissions/bonus, equity, medical benefits, 401(k) plan, and other company perk programs.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.